PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE YOU ACT IN ONLINE STORE
Terms & Conditions for consumer purchases made on the website www.siriushome.dk. Valid from 5.1.2015
These terms and conditions ("Terms") apply to purchases made by consumers on-line store at www.siriushome.uk (siriushome.uk"), owned and operated by:
Sirius Company as
Engholm Parkvej 3-5
VAT. No: 12 64 69 84
Tel. +45 4814 6677 (Office hours: Monday to Friday 9:00-12:00 - London time +1)
These Conditions shall apply when ordering or purchasing goods.
• Conditions may be updated from time to time, and therefore we ask you to approve the terms and conditions every time you shop with us. If you do not accept the conditions of active check mark for each purchase, you can not order or buy goods on siriushome.dk
• You must be 18 or older to act on siriushome.dk - If you are under 18 you must have the consent of your parents.
• Prices of siriushome.dk stated in Euro and are inclusive Danish VAT of 25 %, and other taxes for EU countries.
• Prices of siriushome.dk stated in Euro and are exclusive VAT and custom taxes for Swiss and Norway.
• VAT and Custom taxes may occur from the respective country.
If you order goods on an official holiday, we will process your order the next working day. When you place an order on siriushome.dk, we send a receipt to you by e-mail under the heading "Thank you for ordering at Sirius Home". The receipt is our confirmation that we have received your order. We only process orders submitted on siriushome.dk. We do not make orders made in another way (ex. Fax, letters, telephone calls, e-mails, sms). You can order all the products you like on siriushome.dk day and night.
PRICES, PAYMENT AND DISCOUNTS
• Payment: On the Web Shop you can pay with Visa, MasterCard, Euro Card, JCB and American Express. We add no fee on the credit cards.
• The amount from your order will be debited from your account when the goods are shipped from our warehouse.
• Discount codes and other types of discounts that you gain on purchase of siriushome.dk, can not be combined with other offers or discounts, as they do not apply to already discounted items - for whatever reason. You can also use only one discount code or other type of discount per. purchase of siriushome.dk.
• Prices at siriushome.dk disclosed in Euro and is inclusive of VAT and other taxes selling to EU-counties. Costs relating to the delivery may vary and is added to each order. Have you ordered goods across our border for free shipping, imposed no extra cost.
• Currency - You can pay in Euro.
We deliver with GLS Parcel Service. You will receive an e-mail / SMS when your shipment is delivered to the selected package shop. The shipment is delivered upon a presentation of a valid identification card within the selected package shop opening hours. The shipment will be stored for about 10 days before the package is returned to us as "undelivered". Remember that you can follow your package's progress via your "Track and Trace" number that you received in your e-mail or text message.
• Shipment of your order: If you see that the product are temporarily sold out, please do not hesitate to contact us about delivery date. We do not split up orders, unless otherwise is agreed in writing in each case. This means that although some of the goods on the order are in stock, and one product has a longer delivery time, we will send your the order only when all goods are ready for dispatch.
• Please note that you bear the risk of the product after delivery. Does the packaging appear to be damaged, you should refuse to accept the goods and inform us about this. See: Warranty
• We sell to European countries, please check the lists of countries we sell to, and the freight cost here.
• We deliver goods to you in 4-10 business days
RETURN AND REFUND (CANCELLATION)
You can always (and for no reason) regret your purchase from us within 14 days after the product is received.
You must within 14 days of receipt notify us that you want to cancel your purchase.
The notification shall be given to firstname.lastname@example.org.
In your message, make it clearly that you want to use your right to withdrawal the order.
You can not regret by simply reject the goods, without being given us a clear message.
You must send your order back to us without undue delay and within 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs associated with product return shipping. You bear the risk from the time of delivery of the goods.
• Lack of original packaging may be a diminution in the value, so to be sure to receive all the money back, it is recommended that the product is returned in original packaging.
• You can also contact our customer service at email@example.com, and fill in this RETURN FORM.
Repayment of the purchase amount You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. You can thus test the product in the same way as if you have tried it in a physical store, but you can not take it in actual use.
• If the product is tried beyond what has been described above, we consider it as used, which means that you only get part or none of the purchase amount back, depending on the product's commercial value of the withdraw of purchase.
Repayment of the purchase amount
If you regret your purchase, you get the amount you have paid to us back. In the event of an impairment, as you are liable to be deducted from the purchase amount.
• If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event within 14 days from the date we receive notice of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
• We may withhold your compensation until we have received the product, unless you have supplied us with written evidence of having sent the product back.
If you regret your purchase, the items must be sent to:
Engholm Parkvej 3
DK - 3450 Allerød
It is the rules of the "Law of Sales in Denmark" for lack of consumer purchase consumer sales, which applies for the purchase of goods at siriushome.dk. Whether any errors or omissions are found upon receipt or later, all the goods are covered by a 24 month warranty. If the defect is caused by your negligence, abuse or other improper use, then you should be aware that the warranty lapses.
• When packets are sent away from us, they are insured during transport, and therefore we ask you to check the contents of the packages upon receipt. Is the package or the contents damaged on arrival, please contact us as soon as possible and notify us about this.
• The warranty means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect is not caused by misuse of the product or other injurious behavior. The warranty may be limited by the product's natural durability.
• You must complain within "reasonable time" after you have discovered the defect. If you advertise within two months after the defect is discovered, the complaint will always be timely.
• The product must always be returned in a protective packaging.
• Please contact customer service by returning the defective items. Fill in this Return Form, e-mail the Form to firstname.lastname@example.org and enclosed it with the return package.
The package should be sent to:
Engholm Parkvej 3-5
DK - 3450 Allerød
• For complaints, we will refund reasonable freight costs when the claim is justified. If the item is defective, the "Law of Consumer Sale in Denmark", will find place.
• Note! We do not receive packages sent by fax. COD or alike.
If we have a reason to suspect a payment abuse, we will cancel the order. All false orders will be police reported.
When you accept an agreement with us by purchasing at siriushome.dk, we need to record some information about you in order to complete the purchase. These details include: Your name, your address, your phone number and your email address.
• We keep information about you in a customer database for up to five years. Then we delete your information. We may use your contact information to send you advertising for similar goods, as we always comply with the marketing law.
• Personal information will be registered at Sirius Home - GESKO ApS.
• The controller of data is siriushome.dk
• Your information will not be sold to third parties.
• If you want access to the information that we store about you, you can always write to: email@example.com
On siriushome.dk you can get your e-mail address included on a mailing list so that you continuously receive news and other information from us. This service can always subscribe and unsubscribe if you no longer wish to receive newsletters from us. You can always find an unsubscribe link at the bottom of our newsletters. We sent newletters only about every month.
If you wish to complain about your purchase, please contact our customer service at firstname.lastname@example.org or write to: Sirius Home, Engholm parkway 3, 3DK-3450 Allerød, Denmark.
If we fail to find a solution, you can file a complaint to the relevant boards in the area if the conditions are met.
Center for complaint resolution
Competition and Consumer Authority
Carl Jacobsensvej 35
Are you consumer with residence in another EU country than Denmark, you can complain to the European Commission's online complaint portal here -http: //ec.europa.eu/odr
WITHDRAWAL FORM / RETURN FORM
On www.siriushome.dk the customer can find our Return Form, or you can print it from this link:
Terms of the transaction were last updated 18-05-2016
STANDARD WITHDRAWAL FORM
(This form is completed and returned only if the right of the withdraw applies)
I hereby inform that I wish to withdraw my purchased order on the following items:
Sirius Home Webshop
Engholm Parkvej 3